Policies

As with all professions, policies must be established and followed. Waggs & Purrs Pet Sitting is no exception. Please take time to read these policies and feel free to contact me if you have any questions. NOTE: All policies are subject to change without notice.

HERE’S THE POOP…

(Click a title below to view details)

Fees

For one 30-minute visit, up to 2 dogs and/or 2 cats, the fee is $18.00 per visit. For a 60-minute visit, the fee is $25.00 per visit. There is a $5.00 fee for each additional pet.

Appointment Hours

Consultation and assignment hours for visits are from 6am to 9pm, seven days per week.

Scheduling

Pet sitting assignments and consultation visits will only be scheduled when I am in my office. This eliminates lost information or confusing notes.

Office Hours

My office hours are from 7am to 7pm, seven days per week. Clients may contact me at any time by phone, text message or email. Messages and emails will be responded to at my earliest convenience. If a client leaves a voice mail, I will respond.  I do not answer my phone when I am at a client’s house, while walking a dog or while driving.

Handling Payments

Clients are required to pay for services in full BEFORE assignment begins. DAILY CLIENTS are invoiced weekly.

Accepted Payment Methods

Preferred method of payment is with cash or check. If a client prefers to pay via MC or VISA, a processing fee may apply.

Refunds

Generally no refunds will be given for unused assignment dates because they were previously blocked out times for that visit. However, days will be credited to use during a future assignment.

Late Accounts & NSF

A 20% late fee will be charged for late payments after 5 days of last visit. A $25.00 charge will be added for all returned checks.

Cancellation Fee

Because your visit is pre-arranged and reserved for your pet, cancellations will be charged a fee of $20.00.

Pet Immunizations

Pets who require walks outdoors, beyond their own yard space, must show proof of rabies vaccination with a tag on their collar – it’s the law. Clients are responsible for their pets’ immunizations.

Pet-ID

Pets who will be outdoors during a pet sitting assignment must wear a collar with and ID tag with all updated, pertinent contact information.

Pet Safety

Client is responsible for pet-proofing the home & yard, security fences, gates and latches. Waggs & Purrs Pet Sitting is not responsible for the injury, disappearance, death or fines of any pet with unsupervised access to the outdoors. Client shall supply the necessary, safe equipment/supplies needed for the care of their pet(s), such as harness, collar, leash, baby gates, etc.

Pet Illness or Death

In case of a pet’s illness or death, Waggs & Purrs will contact the client immediately and transport the pet to the client’s veterinarian for treatment. If the veterinarian is not available or is too far away for the pet’s condition to withstand, the pet will be taken to the nearest pet emergency veterinarian.

Pet Sitter Emergency

If an emergency arises, for whatever reason or unforeseen circumstances, and I cannot complete a visit, the client will be contacted as soon as possible to make other arrangements with client’s back-up contact.

Alternate Pet Sitter

Out of courtesy for my clients, I will attempt to find a suitable replacement sitter if my schedule is booked or I am otherwise unable to complete an assignment.

Keys

Client’s home keys must be available and prepared for hand-off during the “Meet and Greet.” Two identical keys are required, one being used as a backup. If the client would like the keys returned after an assignment, arrangements will be made for return. A $10 charge will be added for key pickup and/or return.
Garage door openers will not be accepted as a sole means of entry to a home. If the electricity is out, there would be no means of access to the home.
All clients’ keys and access codes will be handled with strict security measures at all times. When keys are not in use, they are secured in a locked, non-descript box. Keys are tagged and coded so as not to disclose the address for which the key is used.

Reservations

To reserve a pet sitting assignment, it is imperative that an initial consultation take place before the first visit. This is an opportunity for a pet assessment to be done and to fill out all the proper paperwork. No exceptions. Reservations are not held until payment is received in full.

Last Minute Reservations

All last minute reservations are subject to availability.

Holiday Sitting

No additional charge will be added to daily clients during holiday times. For new clients, a $5.00 per day charge will be added for visits that included one or more of the following holidays: ::Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Thanksgiving Weekend, Memorial Day Weekend, Labor Day  Weekend, July 4th, Easter Sunday:: All holiday pet sitting assignments must be paid for in advance to guarantee your availability.

GRATUITIES

I work my tail off for all my clients. If you are happy with my pet sitting service, gratuities are not required, but greatly appreciated.